Frequently Asked Questions (FAQs)

Frequently asked questions:

We’ve answered the most common questions asked before getting started. Still have questions? Feel free to reach out to us at anytime: ****

Consultation questions:

Can I see the same provider each time I visit the site?

Absolutely. You will be automatically matched up to your provider unless you request otherwise, as sticking with the same provider throughout your care can have a meaningful influence on your success at treating your skin condition.

What kind of providers are on the platform?

All providers on the platform have years of experience with chronic skin conditions as licensed dermatologists, physician assistants, or nurse practitioners.

Can I switch my provider?

You will have an opportunity to see a different provider after your initial video visit if you would like to do so. While continuity of care with the same provider is very important in clearing your skin, we also want to make sure that you feel confident in your relationship with your provider.

Do I need a licensed provider to treat my skin condition?

We believe everyone’s skin deserves the attention of experts. Getting the advice of specialized, licensed medical professionals before applying a product to your skin can help prevent unexpected damage or permanent scarring from improper care.

What if I need to see someone in person?

Your provider will provide a referral for an in-person visit if necessary. Most chronic skin conditions can be treated extremely effectively online.

How long will it take the provider to review my initial visit?

We do our best to provide evaluation comments and recommendations within 24 hours, Monday thru Friday.

Treatment questions:

Do you prescribe oral medication?

It depends. Oral medication is not needed for everyone but yes, we will prescribe oral medication options if needed.

What kind of products are used in acne care?

The right products can vary from patient to patient and we recommend meeting with a medical provider to understand which products are right for you. There are cleansers, topical antibiotics, topical retinoids, oral antibiotics, hormonal therapies (topical or oral), or oral retinoids.

Are the medications part of the membership?

The membership does not include the cost of medication or over-the-counter products. However, our team will help you get your products covered by insurance or source the lowest cost out-of-pocket options. Your products are also eligible for coverage through HSAs and FSAs.

What kind of products are used in acne care?

Are the prescriptions the same as the ones I get from my pharmacy?

Yes! We simply coordinate the pharmacy order for you and make sure it is delivered to your house.

What kind of products are used in acne care?

Accutane specific questions:

What is Accutane?

Accutane (isotretinoin) is a prescription medication used to treat severe or persistent acne.
It works by reducing oil production, preventing clogged pores, and decreasing inflammation.
It is often considered when other acne treatments have not been successful.

Is it safe to get Accutane online?

Yes, when prescribed and monitored by a licensed healthcare provider.
Online treatment includes medical evaluations, regular follow-ups, and required safety monitoring.
Patients must meet all safety and regulatory requirements before receiving treatment.

Do you offer low-dose Accutane?

Yes, low-dose isotretinoin may be available for appropriate patients.
Lower doses can be effective while potentially reducing side effects.
Your provider will determine the best treatment plan based on your skin and medical history.

How long will results last?

Many patients experience long-term or permanent improvement after completing treatment.
Some patients may require a second course or maintenance therapy.
Results vary by individual.

Are there side effects?

Common side effects include dry lips, dry skin, dry eyes, and increased sun sensitivity.
Some patients may experience joint aches, headaches, or changes in cholesterol levels.
Your provider will review potential risks and monitor you throughout treatment.

How much will the medication cost?

Costs vary depending on dosage, pharmacy, insurance coverage, and treatment duration.
Generic isotretinoin is often more affordable than brand-name options.
Our team can help you understand expected costs before starting treatment.

Do I have to take pregnancy tests?

Patients who can become pregnant must complete monthly pregnancy testing as required by the iPLEDGE program.
Pregnancy tests are required before starting treatment, during treatment, and after treatment ends.
Patients who cannot become pregnant do not require pregnancy testing.

Do I have to take birth control?

Patients who can become pregnant must follow iPLEDGE pregnancy prevention requirements.
This typically includes using two forms of contraception or maintaining complete abstinence.
Your provider will review your options and requirements.

Will I need bloodwork?

Most patients will need bloodwork before starting treatment.
Additional laboratory monitoring may be recommended during treatment.
Your provider will determine the appropriate testing schedule.

How long is the treatment?

Most courses last approximately 4–8 months.
Treatment length depends on your dose, response, and treatment goals.
Your provider may adjust your plan based on progress and side effects.

What is iPLEDGE?

iPLEDGE is a federally mandated safety program for isotretinoin.
The program helps prevent pregnancy during treatment because isotretinoin can cause severe birth defects.
All patients must enroll and comply with program requirements before receiving medication.

What is the process for Accutane?

Complete an online consultation and submit photos of your skin.
A licensed provider reviews your medical history and determines eligibility.
Complete any required lab work and iPLEDGE enrollment.
Receive your prescription and begin treatment with regular virtual follow-ups.
Continue monitoring and check-ins throughout your treatment course.

Membership questions:

How do I cancel my membership?

You can cancel your membership from renewing anytime by emailing****** Please note that the monthly plan has a 3-month minimum, so your plan would only cancel after the third month in this case.

How many times can I see my provider as a member?
Generally follow-ups are once a month, but your provider may recommend more frequent follow-ups if necessary. You can also reach out to your care team if you need medical attention sooner.

What does my membership cover?
Your membership covers all of your virtual consultations, medication management, ongoing support from your care team 7 days/week, and access to our platform to manage your care.

Can insurance cover the cost of membership?
At this time, the membership is not processed through insurance. However, it is eligible for HSA and FSA reimbursement and you may be able to receive out-of-network reimbursement from your insurance company. Your insurance can also be used to cover the costs of prescriptions or labs in your treatment plan.

Are medications covered by the membership fee?
As part of our commitment to connecting you with the best, unbiased medical guidance, we do not sell our own medication. However, our team will help you get your products covered by insurance or source the lowest cost out-of-pocket options. Your products are also eligible for coverage through HSAs and FSAs.

When will I be charged for my membership?
If you choose to meet with a provider as part of your treatment, you will not be charged until after your first visit—once you’ve met your provider and feel comfortable under their care. At that point, you will be charged for an initial consultatioin.

If you are eligible for and choose an asynchronous experience (where your provider reviews your medical information without a live visit), you will be charged for your membership once your provider has completed their review and issued your treatment plan.

Once membership is activated, you’ll have full access to the platform, including the ability to order your treatment plan, chat with your care team at any time, and follow up with your provider.

What is a compound a compounding pharmacy? They are specialized pharmacies that prepares medications specifically for an individual patient based on a prescription from their healthcare provider. Unlike traditional pharmacies that dispense medications exactly as manufactured, compounding pharmacies can prepare customized medications when a commercially available option may not be the best fit. Why Might My Provider Recommend a Compounded Medication? Your provider may recommend a compounded medication for several reasons: To provide a medication strength or dosage that is not commercially available. To create a formulation that may be easier for you to take. To improve access to treatment when commercial products are unavailable or difficult to obtain. To offer a more affordable option in certain situations. To remove specific inactive ingredients that may cause sensitivities or intolerance. Potential Benefits Cost Savings: Some compounded medications may cost less than brand-name alternatives. Improved Access: Compounded medications may be available when commercial medications are on backorder or difficult to obtain. Personalized Treatment: Medications can be prepared in strengths or forms tailored to your specific needs. Convenience: Many compounding pharmacies offer direct shipping to your home. Important Information About Compounded Medications Compounded medications are prepared by licensed pharmacists. Compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) in the same way as commercially manufactured medications. Quality and safety are important, which is why we work with reputable, licensed pharmacy partners. As with any medication, side effects and risks are possible and should be discussed with your healthcare provider. Insurance Coverage Insurance coverage for compounded medications varies. Some insurance plans may not cover compounded prescriptions, while others may provide partial coverage. Our team can help you understand the expected cost before treatment begins whenever possible. Questions? If you have questions about your medication, cost, potential side effects, or whether a compounded medication is right for you, please contact our office. We are happy to discuss your treatment options and help you make an informed decision about your care.

Prescribed and managed online.